Handling conflicts online is simply not a good idea. Like text messages, this method of communication allows individuals to avoid conflict in real life, and if they never get to experience that part of life, they will not get the experience needed to help others.
The positive side is that for a large organization with offices in different locations, being able to handle things remotely can save time and money on other expenses.
If they must use technology, then video conferencing would be the best way to handle it.
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