Wednesday, February 25, 2009
I would have to say that the perfect example of excellence in an organization would be would be a non-profit organization. No other kind of organization represents so much along with their performance as an organization. Everyone works for the good of their consumer and at the same time they inspire other organizations to give back to the common good and through that they inspire many people. In a larger non-profit organization employees of the actual organization receive pay through fundraising dollars given to them by other organizations. St.Judes for instant is a great representation of such an excellent organization and through this excellence lives are being saved, as well as company's reputations are being bettered and after a long days work everyone associated with it can go home knowing they feel better about themselves now than when they first woke up that very morning.
Culture of Exellence
I would say an example of a culture of excellence could be an indian tribe. One reason is the way they were always rewarded for their tasks with status and respect. They were motivated from within, which you don't see often today, and they took their responsibilities seriously. Maybe thats because they would starve if they didn't hunt or gather crops, but I still think it is a good example. Also the raising of children was seen as a community thing. The entire village would spend time with a child teaching them the specific traits and skills that they knew. So, instead of just learning from their biological parents the children learned from everyone. It was like a shared knowledge between the village. I think this could be a culture of excellence because of the rewards and values system they had and also the community work and shared knowledge.
Egyptian Excellence
I believe that the embodiment of excellence lies in that of the Ancient Egyptians. The ability to build the statues and temples that they did shows their ability to weather the test of time.
This ability displays the passion they had to create things that would leave a lasting impression on the world led them to become the greatest architects in the world. Their excellence also lies in the fact they they built temples that can be seen from space. They did this in a time where there were no modern tools for pulling or levers. Once again... EXCELLENCE!
Another thing that leads me to believe that the egyptians were excellent was their organizational skills and that they created their own language.
Neilson
I have worked for one company that personified excellence in productivity and treatment of employees. For several months in 2006 I worked for Neilson Media Research, which is perhaps the largest media research company. My job specifically was to give away movie tickets. It sounds easy, but getting people to take movie tickets and not think you are trying to sell them something is harder than you might think. One aspect that made this a difficult job was that you had to profile people to give the tickets too. One movie might just be looking for Males ages 25-35, or African Americans, children. The point is that you couldn’t just set up shop on any street corner with a sign that says free movie tickets.
Any particular day at work would go something like this. First I would drive to the building Neilson Media Research worked out of in Hollywood. I’d go in the building show my I’d card and take the elevator to the 11th floor. So, already even in this lowly job I feel important. I get access to go into the House of Blues building in Hollywood. Which didn’t seem back for basically a job that was to the company basically grunt work. At the 11th floor I go into the corner conference room that has two walls of floor to ceiling windows with a view of downtown LA. There awaits me today’s assignment, food, and refreshments. There are no time constraints, I stand around and chat with others and relax before I move to location. Today’s assignment I’m sent to Pasadena to give away tickets to Blood Diamond (which had not been released yet). So, off I go to Old Pasadena. Then comes the hard part; getting rid of the tickets. At this point I have turned into someone everyone hates: that person trying to get you to do something while you are just trying to have a pleasant day in Old Pas. It is like being constantly rejected and misunderstood; people just could never understand that you are not getting them to buy something. All Neilson was trying to do was give tickets away so the people would fill out a survey. Cut to the end of the day. I’ve talked to enough people that my throat is a bit horse, I’m tired from standing all day so I go back to Neilson. There I turn in the list of names I have gotten and relax and if I got my quota I can order lunch/dinner from downstairs.
The point is Neilson did not have to treat us as well as they did for the small job we had. Work was entirely on commission so in reality they could have made it so it was not even necessary for the solicitors to come into the office. They could have just emailed the movie tickets in the morning and we could have just as easily mailed them back at night. But having us come in and letting us use some space on the 11th story of a very nice high rise where other Neilson employees worked made me feel like I was more important and made me feel like I had some connection to the company. In addition, Los Angeles as I know it is a place of networking, i.e. the only way you ever really get a good job is knowing someone who is already in the business. They were very good at letting you know about other opportunities within the company.
Any particular day at work would go something like this. First I would drive to the building Neilson Media Research worked out of in Hollywood. I’d go in the building show my I’d card and take the elevator to the 11th floor. So, already even in this lowly job I feel important. I get access to go into the House of Blues building in Hollywood. Which didn’t seem back for basically a job that was to the company basically grunt work. At the 11th floor I go into the corner conference room that has two walls of floor to ceiling windows with a view of downtown LA. There awaits me today’s assignment, food, and refreshments. There are no time constraints, I stand around and chat with others and relax before I move to location. Today’s assignment I’m sent to Pasadena to give away tickets to Blood Diamond (which had not been released yet). So, off I go to Old Pasadena. Then comes the hard part; getting rid of the tickets. At this point I have turned into someone everyone hates: that person trying to get you to do something while you are just trying to have a pleasant day in Old Pas. It is like being constantly rejected and misunderstood; people just could never understand that you are not getting them to buy something. All Neilson was trying to do was give tickets away so the people would fill out a survey. Cut to the end of the day. I’ve talked to enough people that my throat is a bit horse, I’m tired from standing all day so I go back to Neilson. There I turn in the list of names I have gotten and relax and if I got my quota I can order lunch/dinner from downstairs.
The point is Neilson did not have to treat us as well as they did for the small job we had. Work was entirely on commission so in reality they could have made it so it was not even necessary for the solicitors to come into the office. They could have just emailed the movie tickets in the morning and we could have just as easily mailed them back at night. But having us come in and letting us use some space on the 11th story of a very nice high rise where other Neilson employees worked made me feel like I was more important and made me feel like I had some connection to the company. In addition, Los Angeles as I know it is a place of networking, i.e. the only way you ever really get a good job is knowing someone who is already in the business. They were very good at letting you know about other opportunities within the company.
Culture of Excellence
When i think of a culture of excellence I think about my employer and the management that makes the company operate. i work in the hospitality industry and it calls on us to make people feel like there at home. I have worked in the industry most of my college carrer and the fact that my employer invested in me and in my coworkers show that they want a solid team. My management strives hard to start with the employees by having a great open door policy where they encourage we share ideas, issues and constructive criticism. They believe that the company will not function without a great team, so they go above and beyond to make sure that the employees look foward to comming to work. The riverview Inn has been voted best of Clarksville every year that Ive been employed there. They only got this because they strive for excellence first with employess so that it motivates and inspires us to pass that energy along to the guest!!!
http://www.theriverviewinn.com/
http://www.theriverviewinn.com/
Google It
Google is an organization of excellence. The way that they organize the web into an easy search able useful space is amazing. I can not imgine how many workers it takes to organize something as big as google. Their imagination is big. They try to come up with new in inovative ways to make life easier. One invention google was developing was a phone line through the toilet system. Many people depend on google. The site allows you to find infomation on just about anything and answer anything. The new google Earth allows an individual to see a house from the front door. To have such impressive technology requires an excellent organization.
Culture of Excellence
A good example of a culture of excellence could be the implementation of new chat support systems placed on company websites such as Bank Of America all the way to the library here at APSU. I find these systems very useful for simple questions. I'm not sure if the focus of these systems are to strive for excellence??? or if they are to reduce labor and phone line congestion???
I feel though if this is a excellence method, it is pretty effective in giving customers support in every aspect, phone, email, online FAQ's, old school letter writing, and now chatting live with an employee. The company caters better to the customer.
I feel though if this is a excellence method, it is pretty effective in giving customers support in every aspect, phone, email, online FAQ's, old school letter writing, and now chatting live with an employee. The company caters better to the customer.
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