A good example of a culture of excellence could be the implementation of new chat support systems placed on company websites such as Bank Of America all the way to the library here at APSU. I find these systems very useful for simple questions. I'm not sure if the focus of these systems are to strive for excellence??? or if they are to reduce labor and phone line congestion???
I feel though if this is a excellence method, it is pretty effective in giving customers support in every aspect, phone, email, online FAQ's, old school letter writing, and now chatting live with an employee. The company caters better to the customer.
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