Bureaucracy

According to wikipedia bureaucracy is defined as, "the structure and set of regulations in place to control activity, usually in large organizations and government." So I guess one of my personal experience could be when I waited like 4 hours in the Gallatin drivers license place just to get a reprint. They have this stupid system they follow and none of the workers give a damn about you. They just sit in their chairs and laugh and make jokes with each other when they could have used that time to get four more people through. It seems like when people feel like they are in a position of power, they really could care less what pace they produce at. Thats just a tiny example of how slow our government is.